Privacy Policy

Effective Date: April 17, 2026

Welcome to First Response Plumbing. This Privacy Policy describes how First Response Plumbing ("we", "us", or "our") collects, uses, and shares information about you when you use our plumbing services, access our website, or interact with us. We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.

1. Information We Collect

We collect various types of information to provide and improve our plumbing services to you. This includes:

1.1. Personal Information You Provide to Us

This is information that identifies you or can be used to contact you, which you voluntarily provide when you request a service, book an appointment, make a payment, or communicate with us. This may include:

Contact Information: Your name, email address (e.g., testuser@gmail.com), mailing address (e.g., 11 Phase Mohali), and phone number (e.g., +1 (855) 697-8422).

Service Information: Details about the plumbing issue, service history, property details where services are rendered.

Payment Information: Credit card numbers, bank account information, or other payment details when you make a purchase. Note: We use third-party payment processors, and we do not store sensitive payment card information on our servers.

Communication Information: Records of your interactions with us, such as customer service inquiries, feedback, and survey responses.

1.2. Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns, such as:

Log Data: Your IP address, browser type, operating system, referring/exit pages, and the dates/times of your visits.

Usage Data: Information about how you interact with our website, such as pages viewed, time spent on pages, and clicks.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide Services: To schedule appointments, dispatch technicians, perform plumbing services, process payments, and provide customer support.

To Communicate With You: To send service confirmations, appointment reminders, invoices, updates about our services, and respond to your inquiries.

To Improve Our Services: To understand how our services are used, conduct research and analysis, and develop new services.

For Marketing and Promotions: To send you promotional materials, special offers, and news about First Response Plumbing, where permissible by law and with your consent.

For Legal and Security Reasons: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of First Response Plumbing, our customers, or others.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We engage third-party companies and individuals to facilitate our services, such as payment processors, scheduling software, CRM systems, IT support, and analytics providers. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets.

With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Cookies and Tracking Technologies

We and our service providers use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

We use cookies for:

Essential Functions: To enable basic website functionality.

Analytics: To monitor and analyze the usage of our website.

Preferences: To remember your preferences and settings.

Advertising: To deliver relevant advertisements to you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Data Security

The security of your data is important to us. We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: You have the right to request copies of your personal data.

Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.

Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

7. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

By email: testuser@gmail.com

By phone number: +1 (855) 697-8422

By mail: First Response Plumbing, 11 Phase Mohali