Privacy Policy

First Response Plumbing

Introduction

This Privacy Policy describes how First Response Plumbing ("we", "us", or "our") collects, uses, and discloses your information when you use our plumbing services or interact with our website. By using our services, you agree to the collection and use of information in accordance with this policy.

Effective Date: 2026-04-16

1. Information We Collect

1.1 Personal Information

When you request our plumbing services, interact with us, or visit our website, we may collect personally identifiable information ("Personal Information") that can be used to contact or identify you. This may include, but is not limited to:

  • Contact Information: Name, email address (e.g., testuser@gmail.com), phone number (e.g., +1 (855) 697-8422), and postal address (e.g., 11 Phase, Mohali).
  • Service Information: Details about the plumbing issue, service history, and preferences.
  • Payment Information: Credit card numbers, bank account details, and billing addresses (processed by secure third-party payment processors).
  • Communications: Records of your interactions with us, including emails, calls, and chat messages.

1.2 Non-Personal Information

We may also collect non-personal information, such as browser type, operating system, IP address, referring URLs, and website usage data. This information is typically anonymized and used for analytical purposes.

2. How We Use Your Data

We use the collected information for various purposes, including:

  • To provide and maintain our plumbing services.
  • To process your service requests and appointments.
  • To communicate with you regarding your service, inquiries, or promotions.
  • To process payments for services rendered.
  • To improve our services, website, and customer experience.
  • To detect, prevent, and address technical issues.
  • To comply with legal obligations.
  • For marketing and promotional purposes, where you have given consent.

3. Data Sharing and Disclosure

We may share your Personal Information in the following situations:

  • With Service Providers: We may employ third-party companies and individuals to facilitate our service ("Service Providers"), such as payment processors, scheduling software, CRM systems, and IT support. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • For Business Transfers: If First Response Plumbing is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred.
  • For Legal Requirements: We may disclose your Personal Information in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of First Response Plumbing, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.
  • With Your Consent: We may disclose your Personal Information for any other purpose with your express consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our Service.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.

5. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

6. User Rights

Depending on your jurisdiction, you may have the following data protection rights:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. Please contact us if you wish to exercise any of these rights.

7. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: